Privacy Policy

Last updated: 9 April 2026

1. Introduction

Xceed Electrical ("we", "us", "our") is a licensed electrical contractor operating on the Sunshine Coast, Queensland. We specialise in electrical services, smart home automation, and security system installation.

We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

  • Contact details - your name, phone number, and email address
  • Job details - a brief description of the electrical, smart home, or security work you require
  • Property information - your address or property details relevant to providing our services
  • Website usage data - your IP address, browser type, pages visited, and time spent on our site
  • Communication records - records of phone calls, emails, or messages exchanged with us

3. How We Collect Information

We collect your personal information through:

  • Our website enquiry form (powered by GoHighLevel)
  • Phone calls and direct communication
  • Email correspondence
  • In-person consultations and site visits
  • Cookies and analytics tools on our website

4. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide quotes for electrical, smart home automation, and security services
  • Deliver the services you have requested
  • Schedule appointments and coordinate site visits across the Sunshine Coast
  • Communicate with you about your project, including follow-up and aftercare
  • Issue invoices and process payments
  • Comply with our legal and regulatory obligations, including maintaining electrical and security licensing records
  • Improve our website and services

5. Smart Home and Security Systems

As a smart home automation and security systems installer, we may have temporary access to your home network, smart devices, CCTV cameras, alarm systems, or access control systems during installation and configuration.

We commit to the following practices:

  • We do not retain ongoing access to your smart home or security systems after installation is complete, unless you specifically request ongoing support
  • We do not store footage, recordings, or data from your CCTV or security systems
  • We do not share access credentials for your smart home or security devices with any third party
  • We recommend that you change any default passwords or access codes after installation
  • Any system credentials provided to us during installation are used solely for setup purposes

6. Third-Party Services

Our website uses the following third-party services that may collect or process your data:

  • GoHighLevel (GHL) - our enquiry form and customer relationship management platform. Your form submissions are processed and stored by GHL. View their privacy policy.
  • Google reCAPTCHA - used on our enquiry form to prevent spam. This service may collect usage data. View Google's privacy policy.
  • Google Business Profile - customer reviews displayed on our website are sourced through our Google Business Profile via a reviews widget.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience. These may include:

  • Essential cookies - required for the website to function correctly
  • Analytics cookies - help us understand how visitors use our site so we can improve it
  • Third-party cookies - set by embedded services such as our enquiry form and reviews widget

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website, including the enquiry form.

8. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

  • Our website is hosted securely with encrypted HTTPS connections
  • Form data is transmitted securely to our CRM platform (GoHighLevel)
  • Access to customer information is restricted to authorised personnel only
  • We do not sell, rent, or trade your personal information to third parties

9. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access - request a copy of the personal information we hold about you
  • Correction - ask us to correct any inaccurate or outdated information
  • Deletion - request that we delete your personal information, subject to our legal obligations
  • Complaint - lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.